Shipping policy
Shipping Time
Orders take around 2-5 business days to get processed and cut before shipping. Carrier lead times apply, after they pick up and scan the package. Note that in the days following a promo sale, the lead time to cut an order may become longer. We have two separate warehouses. If you order a mix of items from those warehouses, note that you will receive multiple shipments. Bolts drop ship separately from our suppliers and will arrive separately from the rest of your order as well.
Shipping Information
We ship our packages via various carriers including Fedex, SmartPost, and the United States Postal Service. Shipping method is dependent on the weight and size of the package. All International packages are shipped via USPS.
Our goal is to have merchandise shipped out as soon as possible. All orders are processed on a first come first serve basis.
Shipping time will vary depending on where you live. Our most recent records show that shipping time will normally be 2 to 7 business days to the contiguous US and around 3 to 9 business days to non-contiguous US once the order is shipped from our warehouse. Please make sure to enter your email address so that tracking information will be emailed to you upon shipment of your order.
*appropriate shipping sales tax will be added to all orders shipped within any applicable state
HI, AK, PR, GU, FM, MH, PW, MP, AE, AA, & AP please add an additional $10.50/order, which will be charged at checkout, then actual shipping charges will be invoiced separately at the time of shipping. Rates are based on weight of the package and the location that it is being shipped to. This cannot be determined until the order is cut and weighed.
Due to shipping restrictions on special order items, we are unable to process orders for items sold by the Bolt outside of the contiguous United States. We do apologize for any inconvenience.
If you would like orders shipped to an address different from your billing address, please note that in the customer notes in your Cart before finalizing your order.
International Shipping
We will ship to the following regions via the U.S. Post Office only: Canada. At this time we do not ship to any other countries.
We use First Class International Mail for International shipments 4 pounds and under and Priority Mail International for orders weighing over 4 pounds.
Shipping charges are applied and charged at the time of shipping. Rates are based on weight of the package and country that is being shipped to. This cannot be determined until the order is cut and weighed. Recipient is responsible for any customs or duty charges that may be due in a particular country.
Transit time once an order is shipped can take 6-10 business days.
Due to shipping restrictions on special order items, we are unable to process International Orders for Items sold by the Bolt. We do apologize for any inconvenience.
A flat $10.50 per order will be added to all international orders because of additional processing costs.
Lost-Stolen-Damaged Packages Policy
Delays in delivery:
Once an order has shipped, note that the stated delivery time in the carrier's shipment history is an estimate only and may be subject to weather or other delays. Also note that with some carriers, not every step in the journey is recorded; it depends on their process and may not move statuses for a while, then will suddenly be delivered. All of this is outside of the shippers control; please contact the carrier with any questions/concerns/delays.
Lost packages due to address:
We will not be responsible for wrong addresses entered, including missing apartment numbers. Please verify the completeness and accuracy of your Shipping address before finalizing in Checkout. Note that Billing Address must be the one associated with your Payment method and Shipping Address should be entered as your desired delivery location; be watchful that both are accurate.
Lost packages due to carrier:
If your (the customer's) package has gone missing upon delivery - you must contact your local carrier or post office to determine where the package was delivered to. You can open an investigation with the carrier. We (FFC) are not responsible for the package once it is in the carriers' hands. If the carrier informs us that this is a successful delivery, then it is the customer's responsibility. Note that if a package has been lost due to the carrier, there will be a 2-week wait period before reshipping. This is because packages can appear to be lost for that length of time and then begin moving, or are delivered.
Stolen packages:
If theft has been suspected then it is recommended that your local authorities be contacted. We are not responsible for thefts after confirmation of delivery from carrier. A signature is recommended on high value orders. Orders under $200 are not insured unless insurance is requested and paid for, in advance of shipping at the time the order is placed. Please contact the carrier for resolution/compensation on packages not delivered to your specified safe location. Contact local law enforcement for stolen packages, especially if there is a history of that at your location. We are unable to reship at no cost, for stolen packages.
Damaged packages due to carrier:
Please contact the carrier for resolution/compensation on packages damaged by the carrier. A signature is recommended on high value orders. Orders under $200 are not insured unless insurance is requested and paid for, in advance of shipping at the time the order is placed. We are unable to reship at no cost, for damaged packages.