Site Policies
Secure Ordering
The truth is that you take less risk ordering on-line than you do using your credit card at a restaurant or department store. We use the latest in encryption technology, including Secure Servers which incorporate sophisticated encryption technology, and digital certificates.
Bottom line: YOUR INFO IS SECURE HERE.
Fashion Fabrics Club possesses digital certificates from VeriSign, Inc. a leading third-party Certification Authority. Also known as Electronic Commerce Digital IDs, these digital certificates are similar to a business license or a driver's license to authenticate identity on the Internet. Digital ID's are then encrypted and used by companies involved in electronic commerce to ensure that they are communicating with a specific company or agency. Safer than mail and phone combined.
* Our Guarantee
MONEY BACK GUARANTEE!
If you are not satisfied with your purchase, just send back the fabric in question, uncut and unwashed, within 30 days of purchase and we will refund the original payment method used. All fabrics marked as from our Runway Silk Collection and all items by the Bolt items returned are subject to a 25% restocking fee.
Shipping is not refunded. Shipping the return back for a refund is at the cost of the customer. If an order is refused, the return postage amount that it costs to do so will be taken from the return amount.
* Returns using a Discount Coupon Offer:
Items returned will have the discount amount taken from the price of the fabric amount. If the return amount makes the items kept fall below the minimum purchase requirement for the discount offer, the full discount taken on the order will be deducted from your refund total.
* Returns using a Free Shipping Offer:
If the return amount makes the items kept fall below the minimum purchase requirement for the free shipping offer, the full shipping amount based on the original subtotal of your order will be deducted from the refund total. If your full order is returned, the shipping amount based on the original subtotal of your purchase will be deducted from your refund total.
* Returned due to wrong address entered on the order:
If an order is returned to us due to a wrong address being entered on the original order that was placed, we can reship the order and access a new shipping charge, or it can be processed as a return using the above stated policies.
Sale Info:
Sold Out Items
Our policy is to fill your order with any of the fabrics available. It is not our policy to contact customers if we sell out of items. If you wish to be contacted prior to your order being shipped out, we will be glad to do so. Please make sure to have your phone number and email address on your order and add a note in the comments section of the online order form letting us know.
Tell us: "Call if anything is sold out".
Shipping Time
Orders take around 2-5 business days to get processed and cut before shipping. Normally, expect delivery of your order within 7-14 business days of its receipt. Most items ship from our Missouri warehouse. Items starting with "DFW" ships from our California warehouse. Bolts drop ship separately from our suppliers. If you order a mix of those items, you will receive multiple shipments.
Shipping Information
We ship our packages via various carriers including Fedex, SmartPost, and the United States Postal Service. Shipping method is dependent on the weight of the package.
Our goal is to have merchandise shipped out as soon as possible. **UPDATE 2021: WE DO APOLOGIZE, BUT AT THIS TIME WE ARE NOT OFFERING EXPEDITED SHIPPING**
Shipping time will vary depending on where you live. Our most recent records show that shipping time will normally be 2 to 7 business days to the contiguous US and around 3 to 9 business days to non-contiguous US once the order is shipped from our warehouse. Please make sure to enter your email address so that tracking information will be emailed to you upon shipment of your order.
Please allow anywhere from 2-5 days extra for bridal fabrics, silks with a 1 yard minimum cut, & notions (items starting with an NMC) as these come in from different warehouses.
If you need your order quicker, we offer expedited shipping. This option is only available for the contiguous 48 United States. Express orders can be shipped out the business day after it is received in the office with the exception of special order items. These orders can be shipped upon receipt of the fabric. Free Shipping Coupons can not be combined with upgraded shipping options.
We can ship the order of in stock items via Overnight Express or 2 Day Express. The cost for this is a $5.00 fee plus the charge from Fed Ex which is calculated once the order is placed and weighed. If you wish to be contacted with shipping rates, please mention "call with express fees" in the comments section of the order. Free Shipping Coupons can not be combined with this option.
We can also upgrade the shipping to Fed Ex Ground for an additional $7.50 fee. This is added to the standard shipping charges and will be shipped out the next business day after it is received in our office. If you wish to upgrade the shipping to Ground shipping, please mention "$7.50 Ground Shipping Upgrade" in the comments section of your order. Free Shipping Coupons can not be combined with this option.
Shipping costs are:
For the 48 contiguous U.S. states:
- up to $25.00 - $6.95
- $25.01 to $50 - $8.95
- $50.01 to $100 - $11.95
- $100.01 to $150 - $15.95
- $150.01 to $200 - $19.95
- $200.01 to $250 - $23.95
For each $50 increment above $250.01 add an additional $4.00
*appropriate sales tax will be added to all orders shipped within the state of Missouri.
HI, AK, PR, GU, FM, MH, PW, MP, AE, AA, & AP please add an additional $7.50/order.
Due to shipping restrictions on special order items, we are unable to process orders for items sold by the Bolt outside of the contiguous United States. We do apologize for any inconvenience.
If you would like orders shipped to an address different from your billing address, please fill out the “SHIP TO A DIFFERENT ADDRESS” section on the order form.
International Shipping
We will ship to the following countries via the U.S. Post Office only:
Australia, Austria, Bahamas, Belgium, Bermuda, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, United Kingdom, and British Virgin Islands.
We use First Class International Mail for International shipments 4 pounds and under and Priority Mail International for orders weighing over 4 pounds.
Shipping charges are applied and charged at the time of shipping. Rates are based on weight of the package and country that is being shipped to. This can not be determined until the order is cut and weighed. Recipient is responsible for any customs or duty charges that may be due in a particular country.
Transit time once an order is shipped can take 6-10 business days.
Due to shipping restrictions on special order items, we are unable to process International Orders for Items sold by the Bolt. We do apologize for any inconvenience.
A flat $7.50 per order will be added to all international orders because of additional processing costs.
Samples
You may order as little as the fabrics minimum quantity (in most cases 1/8 yard, others 1 yard) for samples.
For 1/8th of a yard samples, select 1/8 from the 2nd quantity box drop down menu, then change the 1 in the first quantity box to a 0 and click order.
We cannot send more than 5 samples per order. No exceptions. If your order comes through with more than 5 cuts at 1/8th of a yard, it will be adjusted to 5 per our policy and you will be refunded the difference.
We do not offer any other kind of sampling.
What forms of payment do we accept?
We accept MasterCard, Visa, Discover, & American Express.
We do not accept Purchase Orders.